In New Zealand, we have plenty of protections that ensure that we’re happy with the things we spend our hard-earned money on. The Fair Trading Act is just one of these protections, but do you know just how far your rights go? Here’s what to keep in mind.
The Fair Trading Act is a law that makes sure businesses play fair and don't trick customers. It aims to promote healthy competition and protect consumers by stopping businesses from using misleading or deceptive practices. This includes:
The Act also ensures that businesses provide accurate information about their goods and services, so you can make informed choices with your money. The Commerce Commission is responsible for enforcing the Fair Trading Act, and they have the power to investigate and penalise businesses that break the rules.
The Fair Trading Act protects you against a fair number of things. Here are a few of the most common ones.
It all boils down to making sure that businesses give you what you paid for. The consumer has a great breakdown of the FTA in more detail.
You have the right to get correct information and be treated fairly when you shop. If a business breaks the rules, you can ask for your money back or otherwise work with the trader to reach an acceptable solution.
If that doesn’t work, you can:
To avoid being tricked, watch out for deals that seem too good to be true, and always ask questions if something doesn't seem right. By knowing your rights and staying informed, you can protect your money and help make shopping in New Zealand better for everyone.
This was originally posted as an education article on the Money Sweetspot customer portal. If you read this as one of our customers, you would've earned some money off your loan! Do the mahi, get the treats. Find out more.
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